Frequently Asked Questions
Frequently Asked Questions
We've gathered answers to the questions we hear most often. If you don't see what you're looking for, we're always happy to help. Please contact us at info@essentialsnw.com.
How long will my candle burn?
Burn time varies depending on the candle size, room conditions, and proper candle care. The following burn times are approximate:
| Candle Size | Approximate Burn Time |
|---|---|
| 4 oz Glass Jar | 15–20 hours |
| 6 oz Glass Jar | 25–30 hours |
| 7 oz Glass Jar | 30–35 hours |
| 8 oz Glass Jar | 35–40 hours |
| 9 oz Glass Jar | 40–45 hours |
| 15 oz Glass Jar | 55–60 hours |
For the best performance, always follow our Candle Care recommendations, including trimming the wick before each burn and allowing a full melt pool during the first burn.
What are your candles made from?
Our candles are thoughtfully crafted using:
- Clean-burning coconut soy wax
- Premium phthalate- and paraben-free fragrance oils
- Lead-free cotton wicks or natural wood wicks (select styles)
Every candle is hand-poured in Washington in small batches to ensure quality and consistency.
What is your return and exchange policy?
We want you to be happy with your purchase.
If you believe your order qualifies for a return or exchange, please contact us at info@essentialsnw.com before returning any items. Proof of purchase is required, and all returns must be approved in advance.
To be eligible for an exchange, items must:
- Be unused and in their original condition
- Be returned in their original packaging
- Be requested within 7 days of delivery
- Be shipped back within 10 days of delivery once the exchange has been approved
Customers are responsible for return shipping costs. For returns valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Wholesale orders are not eligible for exchange.
Which items cannot be returned or exchanged?
The following items are not eligible for return or exchange:
- Gift cards
- Sale items
- Promotional, giveaway, or prize items
- Discontinued products
When are refunds issued?
Refunds are issued only for products that arrive damaged or for verified fraudulent orders.
If you believe your order qualifies for a refund, please contact info@essentialsnw.com. Approved refunds are processed back to the original payment method. Depending on your financial institution, it may take up to two weeks for the credit to appear on your account.
If you have questions about your order, we're always happy to help.